Returns and Damaged Items

Custom made for you

Every item we sell is personalized and made to order, so we're unable to accept returns or exchanges for size, color or a change of mind. Please check the size chart and your proof carefully before approving.

Damaged or incorrect items

If your order arrives damaged or isn't what you approved, please contact us within 24 hours of receiving it. The item must be unused and unwashed, and photos of the issue are required.

Email your order number and photos to themonogramshop.ms@gmail.com. Depending on the issue and the item, we'll offer a replacement or a refund.

Cancellations

Orders cannot be cancelled once your proof has been approved, since production begins right away. Proofs not answered within 24 hours of being sent are considered approved.

Contact us

The Monogram Shop, LLC
136 Graham Ave, Tuscumbia, AL 35674
256-443-6084
themonogramshop.ms@gmail.com